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How to increase efficiency of branches, sales and customer satisfaction. Get your branch network performance under control.
Do we have right human capacity in branch network?
Basic question for management which is very often on the table but it is not easy to get correct answer on that. Many people are looking primary on sales performance but it is not telling us where we are. Do we have still capacity for next business growth or we are overheating branch staff and customers are staying in the queue? Can we reduce the costs or we will cut the business as well with the people? So simple and relevant questions for everybody who leading business and branch network. Without right measurement, tools and data is not possible to get correct answer. In reality companies as a banks, retail stores and other has lots of data from CRM, Quematics, traffic counters…, but they are not able to work with that correctly. To know how is human capacity distributed a cross whole network is necessary to calculate customer flow in each branch and in each day (workload), solution/sales time and people staffing. Only after the interconnection of all data sources is possible to calculate big picture and see whole network and human capacity distribution with places for potential growth and potential reduction. Based on our experiences by this scheme is possible easily reduce personal costs up to 10% and increase performance minimally about 10% – 15% in first year.